In accordance with Act No. 108/2024 Coll. on Consumer Protection, effective from July 1, 2024, we present the following terms and complaint conditions applicable to the provision of our accommodation services.
The service is provided by Košťál, s. r. o., Company ID: 46094083, Tax ID: 2023225402, VAT ID: SK2023225402, Registered office: Tatranská Lesná 9, 059 60 Vysoké Tatry, Slovak Republic, Registered in the Commercial Register of the District Court Prešov, Section Sro, File No. 24215/P, on March 17, 2011.
Reservations can be made online via our website or by email. After the reservation is confirmed, a deposit payment request may be sent depending on the number of days and rooms.
We require the deposit payment exclusively by bank transfer based on a pro forma invoice, which will be sent to your email. After sending the invoice, we will also send SMS confirmation.
The prices of accommodation and additional services are listed on our website in the Price List section.
Cancellation of the reservation with deposit payment must be notified in writing via email. The cancellation fee depends on the number of days before the planned arrival, with specific terms outlined in the pro forma invoice or reservation confirmation. Reservation dates may be changed upon prior agreement, subject to room availability.
The consumer has the right to file a complaint if the service was not provided in accordance with the agreed conditions. Complaints must be submitted without undue delay, no later than 30 days after discovering the defect.
Complaints can be submitted in writing to the provider’s address or by email. The provider undertakes to resolve the complaint no later than 30 days from its receipt.
The consumer has the right to contact an alternative dispute resolution body, such as the Slovak Trade Inspection, if they are not satisfied with the way the complaint was handled or suspect a violation of consumer rights.
Personal data is processed in accordance with applicable legislation and data protection principles, which are available on our website in the GDPR section.
These terms and conditions are valid from July 1, 2024, and may be updated in accordance with legislative changes. We recommend consumers regularly check the current version of the terms and conditions on our website.